Google rolled out its click-to-message AdWords extension in October 2016. Similar to call extensions, message extensions allow users to message a business directly from the ad.
Now the company is announcing formal reporting for messaging. It will be available in the next few weeks in the US, the UK, Canada, France, Brazil and Australia. Users of message extensions will need to turn on message reporting in account settings.
Three primary metrics will be captured:
It’s not clear whether or how bots can get hooked up to messaging extensions, but this will likely happen in the near term — especially for brands that field lots of volume or for basic scheduling requests.
Google offers a best practices guide for message extensions.
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